Shipping policy
THIS SHIPPING POLICY IS EXCLUSIVELY FOR UK ORDERS.
Welcome to our online store! Here at At OFFseason 衣服, we're committed to providing you with a seamless shopping experience, which includes clear and transparent shipping policies. Please take a moment to review our shipping guidelines.
Upon placing an order, you will receive updates on its status and shipping details, along with the tracking number (via email) once the order has been dispatched.
Processing Time:
Processing time commences from the date of order placement. Typically, it takes 1-3 business day (Monday - Sunday) to process orders. Once processed, we proceed with shipping. Every effort is made to dispatch your order promptly. The order cut-off time is 2:00pm (GMT) Greenwich Mean Time (London).
Shipping time:
Standard Shipping: We usually deliver orders within 5-7 business days.
Regarding the delivery service zone:
Currently our delivery services are only available to locations within the UK.
Delivery Costs:
We offer Free Delivery on All Orders.
Reliable Shipping Partner:
We have partnered with DPD, a trusted name in logistics, known for their reliability and prompt service.
Order Tracking:
Once your order has been dispatched, we'll send you an email containing a tracking number and a link to the courier’s website. If you don't receive this email, please don't hesitate to reach out to our customer service team. You can also track your order by calling our order helpline at 0116 403 0377 or by emailing us at info@offseason.shoes.
Failed Delivery:
If delivery fails due to reasons attributable to the customer (such as providing an incorrect shipping address or being unavailable to receive the package), or if the customer declines to accept the delivery, the package will be returned to the sender ( At OFFseason 衣服) at the customer’s expense. This expense includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.
Change of Delivery Address:
Once your order is in transit, we're unable to change the delivery address. If you need to modify the delivery location, please contact us within one day of placing your order at info@offseason.shoes or call us at 0116 403 0377.
Upon receipt of Your Order:
Please carefully inspect the package and its contents upon receipt to ensure they are intact and complete before signing for delivery. If you discover any damage or discrepancies, please refuse delivery of the goods or sign for them as "Damaged," then contact us immediately.
Cancellation of Order:
We regret to hear that you wish to cancel your order! If your order hasn't shipped yet, we'll provide you with a full refund upon cancellation.
If your order has already been shipped, you'll need to request a refund once you receive the order. Please refer to our Return and Refund policy for more information.
Gift Wrapping:
Unfortunately, we do not currently offer gift-wrapping services.
Bank Holidays:
Please note that we do not deliver on Bank Holidays. Your parcel will be delivered on the next working day.
Sales Tax
offseason.shoes does not charge you any additional taxes.
Delivery Time Exceeded:
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
For Further Inquiries:
If you have any additional questions, please don't hesitate to contact our customer service team at info@offseason.shoes.
Address:
AT OFFSEASON 衣服
52 Bridlesmith Gate, Nottingham NG1 2GP, United Kingdom
Phone: 0116 403 0377
Email: info@offseason.shoes
For Any Questions, You Can Easily Contact Us.
Support: Mon-Sat: 10am - 6pm
Sun: 11am - 5pm